Our weekly maintenance period begins at 8:00pm EDT every Wednesday and can last up to four hours.
Routine system adjustments that require system outages are made only during this published maintenance period.
Users will be able to anticipate that if maintenance is needed, it will be done on this predictable schedule and not a constantly changing schedule.
On rare occasions, unanticipated problems may cause service outages. Urgent system maintenance that, in the best interest of the users, can’t wait until the normal maintenance period may require immediate action. Such action may result in a temporary system outage.
When possible, advance notice will be provided to minimize the inconvenience. If despite all the fault tolerance and redundancies built into the system to prevent it, an unanticipated outage does occur, immediate action will be taken to restore service as soon as possible.